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Solutions to common issues. If none of these resolve your problem, contact support from inside the app.

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The answer is too broad or generic

Usually a sign the prompt was too broad. Name what you care about, ask for specific drivers, metrics, and risks, and iterate in the same conversation rather than starting over:
See the Prompt library for sharper prompts.

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A financial figure looks wrong or missing

Ask the Agent to cite its sources and flag gaps. If it could not retrieve something, a good prompt makes it say so rather than guessing:
If data for a market or asset type seems unavailable, confirm coverage, see Supported markets.

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A Skill ran that I didn’t expect

Driven routes to a Skill based on your prompt’s intent. To get a different one, rephrase to signal the intent more clearly, or name the Skill explicitly:
See Skill routing logic.

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A file upload failed

Confirm that the file type is supported and the file is within the size limit. Word documents such as .doc and .docx are not currently supported. Export them as .pdf, paste the relevant text, or use .xlsx, .xls, .csv, or .tsv for tables. See File uploads.

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A scheduled task didn’t run or produced nothing

A few common causes:
  • No time zone — an ambiguous time can misfire. Anchor it (“8 AM New York time”).
  • Thresholds not met — a monitor set to alert only on certain conditions stays quiet when nothing crosses them. That is working as intended.
  • Scope too narrow or too broad — review the task prompt and adjust.
Review the task’s run logs to see what happened, and tighten the prompt if needed. See Scheduled tasks.

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A paper limit order is stuck

The Agent can see order IDs and cancel a pending order directly by ticker, so you do not need to go into the UI:
See Place a paper trade.

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A paper trade was rejected

Paper trading coverage can be narrower than research coverage. Confirm the market and asset type are supported for trading before relying on a workflow:
See Supported markets.

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The page or a browser extension is causing problems

If a browser translation extension interferes with the web app, try disabling it for the Driven site. If issues persist, contact support with your browser and extension details.

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A message or approval went missing on Telegram or WeChat

If you are not receiving expected messages or approvals on a messaging channel, confirm the channel is connected and check the web app, which always has the full record. Contact support if messages continue to go missing.