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Solutions to common issues. If none of these resolve your problem, contact support from inside the app.

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The answer is too broad or generic

Usually a sign the prompt was too broad. Name what you care about, ask for specific drivers, metrics, and risks, and iterate in the same conversation rather than starting over: 
Narrow this to [the specific drivers/metrics], and tell me what matters most for the decision.
See the Prompt library for sharper prompts.

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A financial figure looks wrong or missing

Ask the Agent to cite its sources and flag gaps. If it could not retrieve something, a good prompt makes it say so rather than guessing: 
Cite the financial statement fields and data sources you used, and flag anything you could not retrieve.
If data for a market or asset type seems unavailable, confirm coverage, see Supported markets.

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A Skill ran that I didn’t expect

Driven routes to a Skill based on your prompt’s intent. To get a different one, rephrase to signal the intent more clearly, or name the Skill explicitly: 
Use [Skill name] instead, and [restate the task].
See Skill routing logic.

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A scheduled task didn’t run or produced nothing

A few common causes:
  • No time zone — an ambiguous time can misfire. Anchor it (“8 AM New York time”).
  • Thresholds not met — a monitor set to alert only on certain conditions stays quiet when nothing crosses them. That is working as intended.
  • Scope too narrow or too broad — review the task prompt and adjust.
Review the task’s run logs to see what happened, and tighten the prompt if needed. See Scheduled tasks.

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A paper limit order is stuck

The Agent can see order IDs and cancel a pending order directly by ticker, so you do not need to go into the UI: 
Show me my open paper orders, then cancel the limit order on [TICKER].
See Place a paper trade.

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A paper trade was rejected

Paper trading coverage can be narrower than research coverage. Confirm the market and asset type are supported for trading before relying on a workflow: 
Is [market / asset type] supported for paper trading?
See Supported markets.

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The page or a browser extension is causing problems

If a browser translation extension interferes with the web app, try disabling it for the Driven site. If issues persist, contact support with your browser and extension details.

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A message or approval went missing on Telegram or WeChat

If you are not receiving expected messages or approvals on a messaging channel, confirm the channel is connected and check the web app, which always has the full record. Contact support if messages continue to go missing.